Customer Service

An integral part of FLAMEK’s philosophy is the 'personal care' it provides to each of its clients. FLAMEK’s aim is to develop close and long-standing professional relationships with all of its clients, which it achieves by:

• Provision of dedicated and experienced clinical research professionals in a fully integrated clinical research facility

• Ensuring each project undertaken is planned meticulously both in-house and with the client to ensure it's timely completion and quality

• Maintaining good communication throughout the completion of any project. FLAMEK ensures that the client is kept informed of all issues relating to the planning, inception and completion of project tasks, and provided with a swift response to any queries/actions.

• Close collaborative strategic alliances between FLAMEK’s in-house clinical research professionals and external specialist clinical service providers (PICRA) and an extensive network of local physicians providing both professional therapeutic advice and expertise and facilitating rapid recruitment of patients from many ‘special populations’, e.g. diabetes, asthma, hypertension, Chron’s disease, renal impairment, etc.

We welcome the opportunity to discuss with potential or existing clients how we might contribute to their research and development activities. FLAMEK has worked alongside a wide range of international clients, multinational pharmaceutical and biotechnology companies and an increasing number of dynamic start-up ventures. Many have commented that they recognize in FLAMEK’s experienced clinical research professionals the same enthusiasm, drive and motivation that exist within their own company to ensure the success of their clinical research projects.

If you require a CRO with broad therapeutic experience that will set up, conduct and report clinical trials quickly without compromising quality, and ensure excellent communication with their clients at every stage of the clinical trial process, please consider contacting FLAMEK. At FLAMEK we will fully discuss your needs and provide a competitive quote and timeframe to effectively accomplish them.


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